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Repeat Survey
June 21, 2009 permalink
Waterloo CAS is conducting another survey. Their last survey resulted in no improvement in client satisfaction. Maybe they are trying harder. Or maybe the survey is a trick to pry information from current or potential clients.
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family and children's services
of the waterloo region
incorporated as the Children's Aid Society of the Regional Municipality of Waterloo
Serving the community since 1894May 29, 2009
Family and Children Services of the Waterloo Region wants to improve our services for people in the community. In order to do this, we would like your feedback. We are interested in your honest opinions, whether they are good or bad.
We are asking families served by our agency questions to help us understand how satisfied you were with the service you received. The enclosed survey asks a number of questions about how you felt about working with us and how satisfied you were with the agency, and a few questions about you in general.
Please be assured that anything you tell us will be kept confidential. No information will be released which identifies you or any of the individual answers you give us. Only Quality Assurance staff conducting the survey will know who was sent or returned this survey, and this information will be kept confidential from all other agency staff.
We would appreciated if you took a few minutes, as soon as possible, to answer the questions and return the survey in the self-addressed and stamped envelope that is included. The agency will phone you in about two weeks in case you want to answer the questions over the telephone instead of in writing.
Thank you in advance for your time in completing this survey. Your feedback is very valuable to us!
If you have any questions about this survey please do not hesitate to contact me.
Sincerely,
Jill Stoddart
Manager of Quality Assurance, Planning and Research 519 576-1329 ext. 3643
of the Waterloo RegionSatisfaction Survey
Thinking about your overall experiences with Family and Children's Services of the Waterloo Region, please indicate how much you agree or disagree with the statements below. If you had more than one Worker, please refer to the Worker most recently involved with your family.
A. Family Satisfaction Questions
Strongly
AgreeAgreeDisagreeStrongly
DisagreeNot
Applicable1. It was clearly explained to you why Family and Children's Services was involved.
SA
□A
□D
□SD
□NA
□1. It was clearly explained to you why Family and Children's Services was involved.
SA□
A□
D□
SD□
NA□
2. You were treated with courtesy and respect.
SA□
A□
D□
SD□
NA□
3. Enough time was spent with you when providing help.
SA□
A□
D□
SD□
NA□
4. Your phone calls were returned within a reasonable amount of time.
SA□
A□
D□
SD□
NA□
5. You felt listened to and understood.
SA□
A□
D□
SD□
NA□
6. You felt that you were treated fairly.
SA□
A□
D□
SD□
NA□
7. Your worker had the knowledge necessary to help you and your family.
SA□
A□
D□
SD□
NA□
8. You were kept informed about what was happening.
SA□
A□
D□
SD□
NA□
9. Your worker was clear about what was needed for your child(ren) to be safe.
SA□
A□
D□
SD□
NA□
10. Your worker and you developed a plan together to keep your child(ren) safe.
SA□
A□
D□
SD□
NA□
11. You felt that you had input into the planning and decision making for your family.
SA□
A□
D□
SD□
NA□
12. Your worker was able to provide you with useful services and supports.
SA□
A□
D□
SD□
NA□
13. Overall, Family and Children's Services helped to make things better for your family.
SA□
A□
D□
SD□
NA□
14. Overall, you was satisfied with the services you received from Family and Children's Services.
SA□
A□
D□
SD□
NA□
15. Is there anything else you would like to tell us?
of the Waterloo RegionSatisfaction Survey
The section below asks a few questions to better understand the families we serve. This information is anonymous, and will only be used for the purposes of this survey.
B. Information Questions
16. What City or Township do you live in?
Kitchener□
Waterloo□
Cambridge□
Wilmot□
Woolwich□
Wellesley□
North Dumfries□
Other□
If Other, please specify: __________________
17. How many parent(s)/guardian(s) are in your household?
Single Parent /Guardian Household□
Two Parent/Guardian Household□
More than two Parent/Guardian Household□
18. What is the total number of children under 16 in your household? ______
19. Which age category do you fit into?
Under 19□
19-29□
30-39□
40-49□
50-59□
60+□
20 a. What ethnic or racial background do you self-identify with?
Black□
White□
Asian□
□ Native (Please Specify): □ First Nation □ Metis □ Inuit
□ Mixed (Please Specify): ________________
□ Other (Please Specify): ________________
□ No Answer
□ Specific Cultural Group (Please specify response in question 20.b)20 b. Is there a specific cultural group that you identify with? (i.e. French, Somali, Jamaican) Please Specify: ______________________________
21. What sexual orientation do you identify yourself with?
□ gay □ lesbian □ bisexual □ transsexual □ heterosexual22. Please specify your gender?
□ Male
□ Female23. Which of the following income categories does your family income fall between?
□ Less than $10,000
□ $10,001 - $20,000
□ $20,001 - $30,000
□ $30,001 - $40,000
□ $40,001 - $50,000
□ $50,001 - $60,000
□ $60,001 +
24. Were any of your children placed with a relative or a friend?
□ Yes
□ No
If Yes, were you in aqreement with the plan: □ Yes □ No25. Were any of your children placed in Foster Care?
□ Yes
□ No
If Yes, were you in aqreement with the plan: □ Yes □ No26. Were you and your family involved in child welfare court?
□ Yes □ NoON - 098
Source: anonymous tipster
