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Huron-Perth Children's Aid Society

Policy and Procedure Manual

Contents

  1. Adoption
  2. Governance
  3. Community
  4. Child Care
  5. Family Services
  6. Finance
  7. Foster Care
  8. Human Resources
  9. Volunteers
  10. Information and Communication Systems
  11. Administration
  12. Health & Safety
  13. Quality

John Dunn got a copy of the Huron-Perth CAS Policy and Procedure Manual after a provincial takeover made it subject to freedom of information. The original disclosure is at HPCASPP (zip, 248 megabytes). The files here are the same text converted to html. Source references following articles are to the directory structure of the expanded zip.

A section contents table and a detailed contents table follow.

  1. Adoption
    1. Service to Birth Parents
      Services to Birth Parents
    2. Services to the Child
    3. Adoption Intake
    4. Witnessing Adoption Consent
    5. Services to Adoption Parents
    6. Adoption Disclosure Services
    7. Management of Adoption Records
    8. Concurrent Planning
  2. Governance
    1. Legal Sanction
    2. Mandate and Purpose
    3. Board of Directors
    4. Responsibility for Society Administration
    5. Society Administration
    6. Regulatory Compliance
    7. Ethical Conduct
    8. Protection from Risk
    9. Public Relations
    10. Fundraising
  3. Community
    1. Community Information and Education
    2. Community Access
    3. Co-ordination and Liaison
    4. Advocacy and Community
  4. Child Care
    1. untitled
    2. untitled
    3. untitled
    4. untitled
    5. untitled
    6. untitled
    7. untitled
    8. untitled
    9. untitled
  5. Family Services
    1. Associated Polices
      Associated Policies
    2. Intake and Investigation
    3. Court Services
    4. Emergency After Hours Service
    5. Family Support Services
    6. Counselling Services
    7. Pregnancy Counselling Services to New Parents
    8. Termination of Services
    9. Serious Occurrences/Contentious Issues
    10. Management of Family Services Record section
      Management of Family Services Records
  6. Finance
    1. Financial Planning
    2. Financial Management
    3. Financial Accountability
    4. Contractual Relationships and Purchased Services
  7. Foster Care
    1. Foster Care Recruitment
      Foster Home Recruitment
      Foster Parent Recruitment
    2. Foster Home Assessment and Service Contract
    3. Training
      Training for Foster Parents
    4. Placement
      Placement of Child with Foster Parents
    5. Retention and Recognition
    6. Working with Foster Parents
    7. Foster Home Evaluation
    8. Licensed Children’s Residences
    9. Use of Licensed Children’s Residences
      Usage of Licensed Children’s Residences
    10. Assessment and Evaluation of Licensed Children’s Residences
      Assessment/Evaluation of Licensed Children’s Residences
    11. Service Contracting for Licensed Children’s Residence
      Service Contracting for Licensed Children’s Residences
    12. Management of Foster Parent Records
      Management of Caregiver Records
  8. Human Resources
    1. Standards and Definitions
    2. Hiring Policies
    3. Salary Administration
    4. Employee Benefits
    5. Paid Holidays
    6. Vacations
    7. Health and Safety
      Leave of Absence
    8. Corrective Discipline
      Leave of Absence
    9. Termination
      Corrective Discipline
    10. Termination
    11. Harassment and Discrimination
  9. Volunteers
    1. The Volunteer Service Programs
      The Volunteer Service Program
    2. The Volunteer Service Records
    3. Program Planning
    4. Organizational Structure
    5. Volunteer Recruitment
    6. Orientation and Training
    7. Managing the Service Provided by Volunteers
    8. Recognition and Retention of Volunteers
    9. Termination of Services of Volunteers
  10. Information and Communication Systems
    1. Computers
    2. Communications
    3. Use of the Internet
  11. Administration
    1. Panic Alarm System
  12. Health & Safety
    1. Health & Safety
    2. Harassment and Discrimination
    3. Health Procedures
  13. Quality
    1. Overall Quality Policy
  1. Adoption
    1. Service to Birth Parents
      Services to Birth Parents
      1.1 - 000  
      1.1 - 002.005  Counselling for Birth Parents
      1.1 - 002.010  Legal Rights of Birth Parents
      1.1 - 002.015  Minor Birth Parent and the Official Guardian
      1.1 - 002.020  Adoption Consent of a Minor Birth Parent
      1.1 - 002.025  Birth Parent(s)’ Stated Preferences
      1.1 - 002.030  Birth Parents’ Social and Medical Histories
      1.1 - 002.035  Post Placement Counselling for Birth Parents
      1.1 - 002.040  Seeking Out Both Birth Parents
    2. Services to the Child
      1.2 - 000  
      1.2 - 002  Services for the Child
      1.2 - 002.005  Assessment of the Child
      1.2 - 002.010  Selection of an Adoptive Home
      1.2 - 002.015  Selection of Foster / Adopt Placement
      1.2 - 002.020  Wishes of the Child
      1.2 - 002.025  Child’s Needs in Preparation for Placement
      1.2 - 002.030  Post Placement Services
      1.2 - 002.035  Witnessing a Child’s Consent to Adoption
      1.2 - 002.040  Notification to Band or Native Community
      1.2 - 002.045  External Placements
      1.2 - 002.050  Adoption Disruptions
      1.2 - 004  Adoption Subsidies
      1.2 - 004.005  Adoption Subsidies
      1.2 - 004.010  Administration of Adoption Subsidies
    3. Adoption Intake
      1.3 - 000  
      1.3 - 002  Scope of Adoption Services
      1.3 - 002.005  Intake Information
      1.3 - 002.010  Face-to-Face Meeting
      1.3 - 002.015  Recruitment for Special Needs Children
      1.3 - 002.020  Criteria for Accepting Applicants for Home study
      1.3 - 002.025  Preparing Applicants for Adoption Parenting
      1.3 - 002.030  Releasing Information when an Adoptive Applicant Re-Locates
      1.3 - 004  Intake Information
      1.3 - 006  Members of the Society’s Board of Directors as Adoption Applicants
      1.3 - 006.005  Members of the Society’s Board of Directors as Adoption Applicants
      1.3 - 008  Members of Staff or Foster Parents as Adoption Applicants
      1.3 - 008.005  Staff Members or Foster Parents of the Society as Adoption Applicants
    4. Witnessing Adoption Consent
      1.4 - 000  
      1.4 - 002  Witnessing Adoption Consents
      1.4 - 002.005  Persons Authorized to Witness Adoption Consents
      1.4 - 002.010  Training for Persons Authorized to Witness Adoption Consents
    5. Services to Adoption Parents
      1.5 - 000  
      1.5 - 002  Services to Adoptive Parents
      1.5 - 002.005  Services to Adoptive Applicant at Intake
      1.5 - 002.010  Eligibility Criteria for Adoptive Parenthood.
      1.5 - 002.015  Adoption Home study Process
      1.5 - 002.020  Adoption Home study Approval or Rejection
      1.5 - 002.025  Selection of an Adoption Home
      1.5 - 002.030  Handling Adoptive Applicants Who are Board Members, Agency Staff, and Foster Parents
      1.5 - 002.035  Sharing of Information to Adoptive Parents
      1.5 - 002.040  Post Placement Services
      1.5 - 002.045  Finalization of the Adoption
      1.5 - 002.050  Adoption Documents
      1.5 - 002.055  Post-Legal Adoption Services
    6. Adoption Disclosure Services
      1.6 - 000  
      1.6 - 002  Adoption Disclosure Services
      1.6 - 002.005  Adoption Disclosure Intake
      1.6 - 002.010  Waiting Lists for Adoption Disclosure Requests
      1.6 - 002.015  Compilation and Sharing of Non-Identifying Information
      1.6 - 002.020  Providing Identifying Information and Arranging a Meeting
      1.6 - 002.025  Providing Identifying Information with Consent
      1.6 - 002.030  Pre-Disclosure and Reunion Counselling
      1.6 - 002.035  General Disclosure Counselling
    7. Management of Adoption Records
      1.7 - 000  
      1.7 - 002  Management of Adoption Records
      1.7 - 002.005  Management of Adoption Records
      1.7 - 002.010  Opening, Recording, and Closing of Adoption Records
      1.7 - 002.015  Retention and Storage of Adoption Records
      1.7 - 002.020  Management of Records Designated as Confidential
      1.7 - 002.025  Access to Adoption Records
      1.7 - 002.030  Keepsake Items
      1.7 - 002.035  Content of an Adoption File
    8. Concurrent Planning
      1.8 - 000  
      1.8 - 002  
      1.8 - 002.005  
      1.8 - 002.010  
      1.8 - 002.015  
  2. Governance
    1. Legal Sanction
      2.1 - 000  
      2.1 - 002  Society is Duly Organized
      2.1 - 004  Dissolution of Society
    2. Mandate and Purpose
      2.2 - 000  
      2.2 - 000  General Policy
      2.2 - 002  Mandate and Purpose - General Policy
      2.2 - 004  Philosophy and Purpose
      2.2 - 006  Strategic Plan
      2.2 - 008  Society Services
      2.2 - 010  Service Plan
    3. Board of Directors
      2.3 - 000  
      2.3 - 002  Board of Directors - General Policy
      2.3 - 004  Society’s Constitution and By-Laws
      2.3 - 006  Board Composition
      2.3 - 008  Board Orientation
      2.3 - 010  Determination of Society Services
      2.3 - 012  Legal Counsel
      2.3 - 014  Society’s Compliance with all Applicable Law
      2.3 - 016  Meetings of the Board of Directors
      2.3 - 018  Board Procedure
      2.3 - 020  Meetings Open to the Public
      2.3 - 022  Appointment of Executive Director
      2.3 - 024  Board of Directors’ Annual Review
    4. Responsibility for Society Administration
      2.4 - 000  
      2.4 - 002  Responsibility for Society Administration - General Policy
      2.4 - 004  Role of the Executive Director
      2.4 - 006  Responsibilities of the Executive Director
      2.4 - 008  Attendance at Board/Committee Meetings
      2.4 - 010  Executive Director’s Report to the Board
      2.4 - 012  Delegation of Authority
    5. Society Administration
      2.5 - 000  
      2.5 - 002  Society Administration - General Policy
      2.5 - 004  Lines of Authority/Accountability/ Communication
      2.5 - 006  Communication and Collaboration
      2.5 - 008  Policies and Procedures for Effective Service Delivery
      2.5 - 010  Human Resources
      2.5 - 012  Availability of Society’s Policies and Procedures
      2.5 - 014  Maintenance of the Society’s Basic Documents
    6. Regulatory Compliance
      2.6 - 000  
      2.6 - 002  Regulatory Compliance - General Policy
      2.6 - 004  Licensing and Regulatory Requirements of the Ministry
      2.6 - 006  Regulations and Codes of the Local Municipalities
      2.6 - 008  Availability for Public Inspection
      2.6 - 010  Purchases of Services
    7. Ethical Conduct
      2.7 - 000  
      2.7 - 002  Ethical Conduct - General Policy
      2.7 - 004  Ethical Conduct and Conflict of Interest
      2.7 - 006  Remuneration
      2.7 - 006.005  Remuneration
      2.7 - 008  Preferential Treatment
      2.7 - 010  Acceptance of Payment
      2.7 - 012  Rent/Use of Society’s Facilities
    8. Protection from Risk
      2.8 - 000  
      2.8 - 002  Protection from Risk - General Policy
      2.8 - 004  Protection from Risk
      2.8 - 006  Insurance Coverage
      2.8 - 008  Wage Loss Replacement Insurance Plan
      2.8 - 010  Management of Society Funds
      2.8 - 012  Action Taken when Loss Occurs
      2.8 - 012.005  Action Taken when Loss Occurs
      2.8 - 014  Rent/Use of Society’s Facilities
      2.8 - 016  Security
    9. Public Relations
      2.9 - 000  
      2.9 - 002  Public Relations
    10. Fundraising
      2.10 - 000  
      2.10 - 002  Fundraising
  3. Community
    1. Community Information and Education
      3.1 - 000  
      3.1 - 002  Community Information and Education
      3.1 - 002  Introduction
      3.1 - 002.005  Community Information and Education
    2. Community Access
      3.2 - 000  
      3.2 - 000  Introduction
      3.2 - 002  Community Access
      3.2 - 002.005  Community Access
    3. Co-ordination and Liaison
      3.3 - 000  
      3.3 - 002  Coordination and Liaison
      3.3 - 002.005  Community Directory
      3.3 - 002.010  Collaborative Service Delivery and Protocols
      3.3 - 002.015  Liaison with Local, Provincial and National Organizations
    4. Advocacy and Community
      3.4 - 000  
      3.4 - 002  Advocacy and Community Development
      3.4 - 002.005  Identification and Prioritization of Advocacy Issues
      3.4 - 002.010  Society Leadership
      3.4 - 002.015  Responsibility and Accountability
  4. Child Care
    1. untitled
      4.1 - 000  4.0 - 000 Child Care
      4.1 - 002  Family of Child on Financial Assistance
      4.1 - 002.005  Family of Child on Family Benefits
      4.1 - 004  Canada Pension
      4.1 - 006  Child with Money in Trust
      4.1 - 006.005  Child with Money in Trust
      4.1 - 008  Ward Who Becomes Pregnant
      4.1 - 008.005  Ward Who Becomes Pregnant
      4.1 - 010  Termination of Pregnancy
      4.1 - 010.005  Termination of Pregnancy
      4.1 - 012  Marriage Consents
      4.1 - 012.005  Marriage Consents
      4.1 - 014  Missing Parent(s) and Advertisements
      4.1 - 014.005  Missing Parent(s) and Advertisements
      4.1 - 016  Smoking Policy for Children in Care Under the Age of Nineteen
      4.1 - 018  Wards not Attending School
      4.1 - 018.005  Wards not Attending School
      4.1 - 020  Use of Recreational Vehicles by Children in Care
      4.1 - 020.005  Use of Recreational Vehicles by Children in Care
      4.1 - 022  Use of Automobiles by Children in Care
      4.1 - 022.005  Use of Automobiles by Children in Care
      4.1 - 024  Use of Firearms by Children in Care
      4.1 - 024.005  Use of Firearms by Children in Care
      4.1 - 026  Children in Care Charged with an Offence
      4.1 - 026.005  Children in Care Charged with an Offence
      4.1 - 028  Knowledge of a Crime Committed by Children in Care
      4.1 - 028.005  Knowledge of a Crime Committed by Children in Care
    2. untitled
      4.2 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies
      4.2 - 002  Assessment of Child’s Placement Needs
      4.2 - 002.005  Assessment of Child’s Placement Needs
      4.2 - 004  Child’s Involvement in the Selection of a Placement Resource
      4.2 - 004.005  Child’s Involvement in the Selection of a Placement Resource
      4.2 - 006  Pre-Placement Visit(s)
      4.2 - 006.005  Pre-Placement Visit(s)
    3. untitled
      4.3 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource
      4.3 - 002  Admission to Care
      4.3 - 002.005  Admission to Care / Procedure of Transfer of Child Care File
      4.3 - 004  Notification of an Admission of a Child Into the Care of the Society
      4.3 - 004.005  Notification of an Admission of a Child Into the Care of the Society
      4.3 - 006  Clothing on Admission
      4.3 - 006.005  Clothing on Admission
      4.3 - 008  Admission Medical and Dental
      4.3 - 008.005  Admission Medical and Dental
      4.3 - 010  Child’s Preliminary Assessment/Plan of Care
      4.3 - 010.005  Child’s Preliminary Assessment/Plan of Care
      4.3 - 012  Child’s Admission Histories
      4.3 - 012.005  Child’s Admission Histories
      4.3 - 014  Education for Wards
      4.3 - 014.005  Education for Wards
      4.3 - 016  Immunization
      4.3 - 016.005  Immunization
      4.3 - 018  AIDS/HIV/Communicable Disease and Children in Care
      4.3 - 020  Pictures of Children in Care
      4.3 - 020.005  Pictures of Children in Care
      4.3 - 022  Travelling with a Child in Care
      4.3 - 022.005  Travelling with Child in Care
      4.3 - 024  Parents Refusing to Consent for Medical Care or Treatment of a Child
      4.3 - 024.005  Parents Refusing to Consent for Medical Care or Treatment of a Child
    4. untitled
      4.4 - 002  Supervision of Children in Care
      4.4 - 002.005  Children in Care on the Run
      4.4 - 004  Maintaining Stability for a Child in Care
      4.4 - 004.005  Maintaining Stability for a Child in Care
      4.4 - 006  Post Placement and Ongoing Visits with a Child in Care
      4.4 - 006.005  Post Placement and Ongoing Visits with Child in Care
      4.4 - 008  Meeting the Needs of a Child in Care
      4.4 - 008.005  Supervision of Children in Care
      4.4 - 010  Children Living Independently
      4.4 - 010.005  Children Living Independently
      4.4 - 012  Ward Living Independently and Sharing Accommodations
      4.4 - 012.005  Ward Living Independently and Sharing Accommodations
      4.4 - 014  Admission to Hospital
      4.4 - 014.005  Education for Wards
      4.4 - 016  Psychotropic Drugs
      4.4 - 016.005  Psychotropic Drugs
      4.4 - 018  Extended Care and Maintenance
      4.4 - 018.005  
      4.4 - 018.005  Extended Care and Maintenance
      4.4 - 020  Children in Care on the Run
      4.4 - 022  Daily Chores, Employment, and Use of Money
      4.4 - 022.005  Daily Chores, Employment, and Use of Money
      4.4 - 024  Purchase and Possession of Goods
      4.4 - 024.005  Purchase and Possession of Goods
      4.4 - 026  Medical Alert Tags
    5. untitled
      4.5 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource 4.3 - 000 Admission to Care 4.4 - 000 Supervision of Children in Care
      4.5 - 002  Case Management
      4.5 - 002.005  Death of a Child in Care
      4.5 - 004  Other Society Wards
      4.5 - 004.005  Other Society Wards
      4.5 - 006  Accidents Involving Wards and the Criminal Injury Compensation Board
      4.5 - 006.005  Accidents Involving Wards and the Criminal Injury Compensation Board
      4.5 - 008  Children in Care Returning to Parents
      4.5 - 008.005  Children in Care Returning to Parents
      4.5 - 010  Natural Parent Contact
      4.5 - 010.005  Natural Parent Contact
      4.5 - 012  Permanency Planning
      4.5 - 012.005  Permanency Planning
      4.5 - 014  Crown Ward Review
      4.5 - 014.005  Crown Ward Review
      4.5 - 016  Services to Native Children
      4.5 - 018  Child in Care Requesting Order for Access and/or a Status Review Application
      4.5 - 018.005  Child in Care Requesting Order for Access and/or a Status Review Application
      4.5 - 020  Child Objecting to Placement or Requesting a Re-Placement
      4.5 - 020.005  Child Objecting to Placement or Requesting a Re-Placement
      4.5 - 022  Birth Control/Safe Sex Practices for Child in Care
      4.5 - 022.005  Birth Control/Safe Sex Practices for Child in Care
      4.5 - 024  Child Care Recording
      4.5 - 024.005  Child Care Recording
      4.5 - 026  Summer Camp for Children in Care
      4.5 - 026.005  Summer Camp for Children in Care
    6. untitled
      4.6 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource 4.3 - 000 Admission to Care 4.4 - 000 Supervision of Children in Care 4.5 - 000 Case Management
      4.6 - 002  Transfer and Discharge of Child in Care
      4.6 - 004  Transfer of a Child to an Outside Residential Placement
      4.6 - 006  Internal Transfer of a Child in Care
      4.6 - 006.005  Internal Transfer of a Child in Care
      4.6 - 008  Transfer of a Child in Care to Another Society in Ontario
      4.6 - 008.005  Transfer of a Child in Care to Another Society in Ontario
      4.6 - 010  Transfer of a Child in Care to Another Society Outside Ontario
      4.6 - 010.005  Transfer of a Child in Care to Another Society Outside Ontario
      4.6 - 012  Transfer of Jurisdiction to our Society for a Child in the Care or Supervision of Another Society
      4.6 - 012.005  Transfer of Jurisdiction to our Society for a Child in the Care or Supervision of Another Society
      4.6 - 014  Discharge Planning for Child in Care
      4.6 - 014.005  Discharge Planning for Child in Care
      4.6 - 016  Termination of Crown Wardship
      4.6 - 016.005  Termination of Crown Wardship
      4.6 - 018  Third Party Application for Termination of Crown Wardship
      4.6 - 018.005  Third Party Application for Termination of Crown Wardship
      4.6 - 020  After Care Planning
      4.6 - 020.005  After Care Planning
    7. untitled
      4.7 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource 4.3 - 000 Admission to Care 4.4 - 000 Supervision of Children in Care 4.5 - 000 Case Management 4.6 - 000 Transfer and Discharge of Child in Care
      4.7 - 002  Children’s Plans of Care
      4.7 - 002.005  Children’s Plans of Care
    8. untitled
      4.8 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource 4.3 - 000 Admission to Care 4.4 - 000 Supervision of Children in Care 4.5 - 000 Case Management 4.6 - 000 Transfer and Discharge of Child 4.7 - 000 Child’s Plan of Care
      4.8 - 002  Rights of Children in Care
      4.8 - 004  Right to Nutritious Meals and Adequate Clothing
      4.8 - 004.005  Right to Nutritious Meals and Adequate Clothing
      4.8 - 006  Children’s Right to a Plan of Care, to be Informed and Consulted
      4.8 - 006.005  Children’s Right to a Plan of Care, to be Informed and Consulted
      4.8 - 008  Right to Participate
      4.8 - 008.005  Right to Participate
      4.8 - 010  Right to Be Informed of the Day to Day House Rules
      4.8 - 010.005  Right to Be Informed of the Day to Day House Rules
      4.8 - 012  Right to Be Informed as to Disciplinary Practices
      4.8 - 012.005  Right to Be Informed of the Disciplinary Practices
      4.8 - 014  Acceptable Discipline Use of Physical Restraints
      4.8 - 014.005  Acceptable Discipline Use of Physical Restraints
      4.8 - 016  Right to Be Protected from Locked Detention
      4.8 - 016.005  Right to Be Protected from Locked Detention
      4.8 - 018  Right to Religious Instruction
      4.8 - 018.005  Right to Religious Instruction
      4.8 - 020  Right to Privacy and Personal Possessions
      4.8 - 020.005  Right to Privacy and Personal Possessions
      4.8 - 022  Children’s Right to an Adequate Education
      4.8 - 022.005  Children’s Right to an Adequate Education
      4.8 - 024  Children’s Right to Medical and Dental Care
      4.8 - 024.005  Children’s Right to Medical and Dental Care
      4.8 - 026  Children’s Right to Send and Receive Mail
      4.8 - 026.005  Children’s Right to Send and Receive Mail
      4.8 - 028  Children’s Right to Speak In Private
      4.8 - 028.005  Children’s Right to Speak in Private
      4.8 - 030  Responsibilities of Children in Care
      4.8 - 030.005  Responsibilities of Children in Care
    9. untitled
      4.9 - 000  4.0 - 000 Child Care 4.1 - 000 Associated Policies 4.2 - 000 Selection of Placement Resource 4.3 - 000 Admission to Care 4.4 - 000 Supervision of Children in Care 4.5 - 000 Case Management 4.6 - 000 Transfer and Discharge of Child 4.7 - 000 Child’s Plan of Care 4.8 - 000 Rights of Children in Care
      4.9 - 002  Child Care Records
      4.9 - 002.005  Content of Child Care Record
      4.9 - 004  Review of Child’s Plan of Care
      4.9 - 006  Confidentiality of Child Care Records
      4.9 - 006.005  Confidentiality of Child Care Records
      4.9 - 006.010  Client Request for Access and Disclosure
      4.9 - 006.015  Access and Disclosure Without Consent
      4.9 - 006.020  Access by Summons/Subpoena or by a Search and Seizure Order
      4.9 - 008  Retention of Child Care Records
      4.9 - 008.005  Management and Storage of Child Care Records
  5. Family Services
    1. Associated Polices
      Associated Policies
      5.1 - 000  
      5.1 - 002  Confidentiality
      5.1 - 002.005  Case Records
      5.1 - 002.010  Client Requests for Access and Disclosure
      5.1 - 002.015  Access and Disclosure Without Consent
      5.1 - 002.020  Access and Disclosure With Consent
      5.1 - 002.025  Access and Disclosure by Summons/Subpoena, or by Order of Search and Seizure
      5.1 - 002.030  Public Criticism of the Society
      5.1 - 002.035  Releasing Information to the Media
      5.1 - 002.040  Releasing Information to Community Institutions
      5.1 - 004  Child Abuse
      5.1 - 006  Child Abuse Register
      5.1 - 006.005  Child Abuse Register
      5.1 - 008  Child Abuse Review Team
      5.1 - 008.005  Child Abuse Review Team
      5.1 - 010  Clients’ Rights
      5.1 - 010.005  Communication to Clients’ About their Rights
      5.1 - 010.010  Service Complaint Procedure
      5.1 - 012  Complaints Against Staff
      5.1 - 012.005  Complaints Against Staff
      5.1 - 014  Complaints Against Foster Parent(s)
      5.1 - 014.005  Complaints Against Foster Parent(s)
      5.1 - 016  Complaints Against Volunteer
      5.1 - 016.005  Complaints Against Volunteers
      5.1 - 018  Complaints Against Board Member
      5.1 - 018.005  Complaints Against Board Member
      5.1 - 020  File Retention
      5.1 - 020.005  File Retention
    2. Intake and Investigation
      5.2 - 000  5.0 General Policy
      5.2 - 002  Intake and Investigation
      5.2 - 002.005  Intake and Investigation
      5.2 - 002.010  Intake and Service Eligibility
      5.2 - 002.015  Initial Risk Assessment
      5.2 - 002.020  Standards of Child Abuse Investigations at the Level of Intake
      5.2 - 002.025  Investigation and Assessment Information
      5.2 - 002.030  Ontario Risk Assessment
      5.2 - 002.035  Family Assessment
      5.2 - 002.040  Other Requests for Services and Information
      5.2 - 002.045  Intake/Family Services Recording
      5.2 - 002.050  Intake/Family Services Case Management
      5.2 - 002.055  Brief Services
      5.2 - 002.060  Referral Process
      5.2 - 002.065  Client Service Plans
      5.2 - 002.070  Clients’ Rights and Complaint Procedures
      5.2 - 002.075  Implementation of Client Service Plans
      5.2 - 002.080  Client Service Plans Reviews
      5.2 - 002.085  Investigation of Abuse In Residential Care Settings
      5.2 - 002.090  Voluntary Service Agreements
      5.2 - 002.095  Malicious Complaints
      5.2 - 002.100  Failure to Report Abuse
      5.2 - 002.105  Victim Injury Compensation Board
    3. Court Services
      5.3 - 000  
      5.3 - 002  Court Services, General Policy
      5.3 - 002.005  Court Services General Procedures
      5.3 - 002.010  Appropriate Use of Authority
      5.3 - 002.015  Knowledge of the Child and Family Services Act
      5.3 - 002.020  Rules of the Family Court
      5.3 - 002.025  Rules of Evidence
      5.3 - 002.030  Initiating a Court Application
      5.3 - 002.035  Apprehension of Child with Warrant
      5.3 - 002.040  Documentation Required for Initiating a Court Application
      5.3 - 002.045  Documents Required for Continuing Court Activity
      5.3 - 002.050  Service of Court Documents
      5.3 - 002.055  Initiating a Motion
      5.3 - 002.060  Legal Consultation and Representation
      5.3 - 002.065  Bring Forward System
      5.3 - 002.070  Evaluation of Court Process
      5.3 - 002.075  Initiation of Appeal
      5.3 - 002.080  Office of the Children’s Lawyer
      5.3 - 002.085  Summons to Witness
      5.3 - 002.090  Court Endorsements
      5.3 - 002.095  Emergency Court Hearing
    4. Emergency After Hours Service
      5.4 - 000  5.0 General Policy
      5.4 - 002  Emergency After Hours Services
      5.4 - 002.005  Emergency After Hours Service
      5.4 - 002.010  Definition of Emergency After Hours Service
      5.4 - 002.015  Emergency After Hours Service - Definition of Emergency
      5.4 - 002.020  Emergency After Hours Service - Staffing and Accountability
      5.4 - 002.025  Emergency After Hours Service - Notification of Possible Emergency by Staff
      5.4 - 002.030  Emergency After Hours Service - Recording Requirements
      5.4 - 002.035  Emergency After Hours Service, Emergency Court Hearing
      5.4 - 002.040  Emergency After Hours Service, Follow-up by Day Staff
      5.4 - 002.045  Emergency After Hours Service, Resources
    5. Family Support Services
      5.5 - 000  
      5.5 - 002  Family Support Services
      5.5 - 002.005  Description of Family Support Services
      5.5 - 002.010  Evaluation of Family Support Services
      5.5 - 002.015  Contracting Process
      5.5 - 002.020  Re-Assessment of Risk
      5.5 - 002.025  Documentation of Family Support Services
    6. Counselling Services
      5.6 - 000  
      5.6 - 002  Counselling Services
      5.6 - 002.005  Program Description
      5.6 - 002.010  Documentation and Evaluation for Group Work Programs
      5.6 - 002.015  Documentation of Counselling Processes
    7. Pregnancy Counselling Services to New Parents
      5.7 - 000  
      5.7 - 002  Pregnancy Counselling and Services to New Parents
      5.7 - 002.005  Eligibility of Persons for Pregnancy Counselling and Services to New Parents
      5.7 - 002.010  Focus and Duration of Pregnancy Counselling and Services to New Parents
      5.7 - 002.015  Voluntary Nature of Pregnancy Counselling and Services to New Parents
      5.7 - 002.020  Pregnancy Counselling and Review of Available Options
      5.7 - 002.025  Risk Assessment - Pregnancy Counselling and Services to New Parents
      5.7 - 002.030  Pregnancy Counselling and Adoption
    8. Termination of Services
      5.8 - 000  
      5.8 - 002  Termination of Services
      5.8 - 002.005  Termination of Services
      5.8 - 002.010  Termination of Services
    9. Serious Occurrences/Contentious Issues
      5.9 - 000  
      5.9 - 002  Serious Occurrence Reports
      5.9 - 002.005  Definition of Serious Occurrences/Contentious Issues
      5.9 - 002.010  Reporting Serious Occurrences/Contentious Issues
      5.9 - 002.015  Conferencing Serious Occurrences/Contentious Issues
      5.9 - 002.020  Case Review of Serious Occurrences/Contentious Issues
      5.9 - 002.025  Reporting Procedures for Runaways and Missing Children
    10. Management of Family Services Record section
      Management of Family Services Records
      5.10 - 000  
      5.10 - 002  Management of Family Service Records
      5.10 - 002.005  Management of Family Services Records
      5.10 - 002.010  Opening, Documentation, and Closing of Family Services Records
      5.10 - 002.015  Retention and Storage of Family Services Records
      5.10 - 002.020  Management of Records Designated as Confidential
      5.10 - 002.025  Access to Family Services Records
      5.10 - 002.030  Content of a Family Services File
  6. Finance
    1. Financial Planning
      6.1 - 000  
      6.1 - 002  Financial Planning - General Policy
      6.1 - 004  Data Collection, Analysis and Reporting
      6.1 - 004.005  Data Collection, Analysis and Reporting
      6.1 - 006  Service Planning and Budget Approval
      6.1 - 006.005  Service Planning and Budget Approval
      6.1 - 008  Asset and Liabilities
      6.1 - 008.005  Control of Inventory (Child Welfare Operations)
      6.1 - 008.010  Disposal of Assets
      6.1 - 010  Financial Review
      6.1 - 010.005  Financial Review
    2. Financial Management
      6.2 - 000  
      6.2 - 000  General Policy
      6.2 - 002  Financial Management - General Policy
      6.2 - 004  Designation of a Financial Officer
      6.2 - 006  Accounting System Controls
      6.2 - 008  Investments
      6.2 - 010  Purchasing and Leasing
      6.2 - 012  Borrowing
      6.2 - 014  Witness and Conduct Fees
      6.2 - 016  Expenditure Authorization
      6.2 - 018  Insurance
      6.2 - 020  Financial Review
      6.2 - 022  Society’s Financial Reporting System
      6.2 - 022.005  Society’s Financial Reporting System
      6.2 - 024  Accounting Records
      6.2 - 024.005  Accounting Records
      6.2 - 026  Payroll System Controls
      6.2 - 026.005  Payroll System Controls
      6.2 - 028  The Children’s Benefit Fund
      6.2 - 028.005  The Children’s Benefit Fund
      6.2 - 030  Employee Related Loans and Guarantees
      6.2 - 030.005  Employee Related Loans and Guarantees
      6.2 - 032  Fleet Management
      6.2 - 032.005  Fleet Management
      6.2 - 034  Fleet Management - Executive Vehicle Use
    3. Financial Accountability
      6.3 - 000  
      6.3 - 002  Financial Accountability - General Policy
      6.3 - 004  Role of the Board of Directors
      6.3 - 006  Signing Authority
      6.3 - 008  Annual Audit and Audited Financial Statements
      6.3 - 010  Registered Charitable Organization
      6.3 - 012  Statutory Reporting Requirements
      6.3 - 014  Role of the Treasurer
      6.3 - 014.005  Role of the Treasurer
    4. Contractual Relationships and Purchased Services
      6.4 - 000  
      6.4 - 002  Contractual Relationships and Purchased Services - General Policy
      6.4 - 004  Preferential Treatment
      6.4 - 006  Use of Society Space by Other Organizations
      6.4 - 006.005  Lease or Rent of Society Space by Other Organizations
      6.4 - 008  Purchasing Goods
      6.4 - 008  Procurement
      6.4 - 008.005  Purchasing Goods
      6.4 - 008.005  Procurement
      6.4 - 010  Purchasing of Services
      6.4 - 010.005  Purchasing of Services
      6.4 - 012  Risk Management
  7. Foster Care
    1. Foster Care Recruitment
      Foster Home Recruitment
      Foster Parent Recruitment
      7.1 - 000  
      7.1 - 002  Foster Parent Recruitment
      7.1 - 002.005  Foster Parent Recruitment
    2. Foster Home Assessment and Service Contract
      7.2 - 000  
      7.2 - 002  Foster Home Assessment and Service Contracting
      7.2 - 002.005  Receipt of Foster Home Applicant
      7.2 - 002.010  Meaning of Foster Care
      7.2 - 002.015  Eligibility Criteria for Foster Care Applicants
      7.2 - 002.020  Information Meeting with Foster Care Applicants
      7.2 - 002.025  Criteria For Homestudy
      7.2 - 002.030  Criteria for Acceptance or Rejection of Applicant
      7.2 - 002.035  Communication to Foster Applicant of Acceptance or Rejection of Application
      7.2 - 002.040  Release of Information When Foster Care Applicants Re-locate
      7.2 - 004  Staff and Board Members as Applicants for Foster Care
      7.2 - 004.005  Staff and Board Members as Applicants for Foster Care
      7.2 - 006  Applicants with a History of Abuse, Neglect, or Criminal Record
      7.2 - 008  Police Record Check
      7.2 - 008.005  Police Record Check
      7.2 - 010  Foster Child’s Room
      7.2 - 012  Safety Requirements for Foster Home
      7.2 - 014  Foster Care Service Agreement
      7.2 - 014.005  Foster Care Service Agreement
      7.2 - 016  Transportation of Wards
      7.2 - 018  Oath of Confidentiality
      7.2 - 020  Smoking
    3. Training
      Training for Foster Parents
      7.3 - 000  
      7.3 - 002  Foster Parent Training
      7.3 - 002.005  Responsibilities and Rights of Foster Parents
      7.3 - 004  Delivery of Foster Parent Training
      7.3 - 004.005  Foster Training Program Design
      7.3 - 006  Pre-Service Training for Foster Parent Applicants
      7.3 - 006.005  Pre-Service Training for Foster Parent Applicants
      7.3 - 008  In-Service Training for Approved Foster Parents
      7.3 - 008.005  In-Service Training for Foster Parents
    4. Placement
      Placement of Child with Foster Parents
      7.4 - 000  
      7.4 - 002  Placement of Child with Foster Parent
      7.4 - 002.005  Assessment of Child
      7.4 - 002.010  Placement Conference
      7.4 - 002.015  Placement of a Child in Foster Care
      7.4 - 004  Capacity of Foster Homes
      7.4 - 004.005  Capacity of Foster Homes
      7.4 - 006  Involvement of Parent(s)
      7.4 - 006.005  Involvement of Parent(s)
      7.4 - 008  Emergency Placements
      7.4 - 008.005  Emergency Placements
      7.4 - 010  Criteria for Selection of Foster Home
      7.4 - 010.005  Criteria for Selection of Foster Home
      7.4 - 012  Use of Provisional Foster Homes
      7.4 - 012.005  Use of Provisional Foster Homes
      7.4 - 012.010  Commercial Boarding Home
      7.4 - 012.015  Commercial Boarding Home
      7.4 - 014  Disclosure of Information on Child to be Placed
      7.4 - 014.005  Disclosure of Information on Child to be Placed
      7.4 - 016  Foster Parent(s)’ Involvement in the Child’s Plan of Care
      7.4 - 016.005  Foster Parent(s)’ Involvement in the Child’s Plan of Care
      7.4 - 018  Society’s Response to Request for Replacement
      7.4 - 018.005  Society’s Response to Request for Replacement
    5. Retention and Recognition
      7.5 - 000  
      7.5 - 002  Retention and Recognition
      7.5 - 004  Compensation for Foster Parents
      7.5 - 004.005  Compensation for Foster Parents
      7.5 - 006  Compensation for Foster Parents’ Expenses
      7.5 - 006.005  Compensation for Foster Parents’ Expenses
      7.5 - 008  Compensation for Foster Parents’ for Damage Claims
      7.5 - 008.005  Compensation for Foster Parents’ for Damage Claims
      7.5 - 010  Foster Parents’ Special Rates
      7.5 - 010.005  Foster Parents’ Special Rates
      7.5 - 012  Liability Coverage for Foster Parent
      7.5 - 012.005  Liability Coverage for Foster Parent
      7.5 - 014  Foster Parent Relief
      7.5 - 014.005  Foster Parents Relief
      7.5 - 016  Foster Parent Recognition
      7.5 - 016.005  Foster Parent Recognition
    6. Working with Foster Parents
      7.6 - 000  
      7.6 - 002  Working with Foster Parents
      7.6 - 002.005  Foster Care Worker
      7.6 - 002.010  Foster Parent and Child’s Caseworker
      7.6 - 002.015  Foster Resource Support Worker in-Home Service
      7.6 - 004  Foster Parents and Serious Occurrences
      7.6 - 004.005  Foster Parents and Serious Occurrences
      7.6 - 006  Service Complaints by Foster Parents
      7.6 - 006.005  Service Complaints by Foster Parents
      7.6 - 008  Acceptable Discipline
      7.6 - 008.005  Acceptable Discipline
      7.6 - 008.010  Holding or Restraint
      7.6 - 010  Closing of Foster Parents’ Home
      7.6 - 010.005  Closing of Foster Parents’ Home
      7.6 - 010.010  Reopening a Closed Foster Home
    7. Foster Home Evaluation
      7.7 - 000  
      7.7 - 002  Foster Parent Evaluation
      7.7 - 002.005  Foster Parent Evaluation
      7.7 - 004  Exit Interview/Evaluation of Placement for Child in Care
      7.7 - 004.005  Evaluation of Placement/Exit Interview/Survey for Child in Care
    8. Licensed Children’s Residences
      7.8 - 000  
      7.8 - 002  Licensed Children’s Residences
      7.8 - 002.005  Licensed Children’s Residences
    9. Use of Licensed Children’s Residences
      Usage of Licensed Children’s Residences
      7.9 - 000  
      7.9 - 002  The Use of Licensed Children’s Residences
      7.9 - 002.005  Criteria for the Use of Licensed Children’s Residences
      7.9 - 002.010  Plan of Care, Licensed Children’s Residences
      7.9 - 004  Child’s Caseworker’s Role and Licensed Children’s Residences
    10. Assessment and Evaluation of Licensed Children’s Residences
      Assessment/Evaluation of Licensed Children’s Residences
      7.10 - 000  
      7.10 - 002  Annual Assessment/Evaluation of Licensed Children’s Residences
      7.10 - 002.005  Assessment/Evaluation of Licensed Children’s Residences
    11. Service Contracting for Licensed Children’s Residence
      Service Contracting for Licensed Children’s Residences
      7.11 - 000  
      7.11 - 002  Service Contracting for Licensed Children’s Residences
      7.11 - 002.005  Service Contracting for Licensed Children’s Residences
      7.11 - 011  
    12. Management of Foster Parent Records
      Management of Caregiver Records
      7.12 - 000  
      7.12 - 002  Management of Foster Parent Records
      7.12 - 002.005  Contents of Foster Parent Records
      7.12 - 002.010  Contents of Licensed Children’s Residences Records
      7.12 - 002.015  Closing of Foster Parents Records
      7.12 - 004  Sharing with Foster Parents the Contents of Their Record
      7.12 - 004.005  Sharing with Foster Parents the Contents of Their Records
      7.12 - 006  Confidentiality of Foster Parents Records
      7.12 - 006.005  Confidentiality of Foster Parents Records
      7.12 - 008  Retention of Foster Parents Records
  8. Human Resources
    1. Standards and Definitions
      8.1 - 000  
      8.1 - 002  Application
      8.1 - 004  Definition of Category of Staff Application - To all Staff
      8.1 - 006  Hours of Work Application - To All Staff
      8.1 - 008  Rules of Conduct Application - To All Staff
      8.1 - 010  Dress Code Application - To All Staff
      8.1 - 010.005  Dress Code Application - To All Staff
      8.1 - 010.010  Dress Code Application - To All Staff
      8.1 - 012  Attendance Application - To All Staff
      8.1 - 014  Conflict of Interest Application - To All Staff
      8.1 - 016  Employees Records Application - To All Staff
      8.1 - 018  Criminal Reference Check Application - To All Staff
      8.1 - 020  Equipment Loan Application - To All Staff
      8.1 - 022  Acting Appointments Application - Limited to Specific Staff as Identified in the Policy
      8.1 - 024  Seniority Application - All Staff
      8.1 - 026  Job Vacancy Application - All Staff
      8.1 - 028  Confidential Information Application - All Staff
      8.1 - 030  Canvassing Application - All Staff
      8.1 - 032  Agency Vehicles Application - All Staff
      8.1 - 034  Use of Personal Vehicles Application - All Staff
      8.1 - 036  Liability Coverage Application - All Staff
      8.1 - 038  Reimbursement for Expenses
      8.1 - 038.005  Reimbursement for Expenses
    2. Hiring Policies
      8.2 - 000  
      8.2 - 002  Hiring Process Application - To all Staff
      8.2 - 002.005  Procedure for Student Placements
      8.2 - 004  Interview Process Application - To all Staff
      8.2 - 006  Hiring of Former Staff Members Application - To All Staff
      8.2 - 008  Hiring of Relations Application - To all Staff
      8.2 - 010  Application for Employment Application - To all Staff
      8.2 - 012  Orientation Application - To All Staff
      8.2 - 014  Probation Application - Limited to Specific Staff as Identified in the Policy
      8.2 - 016  Supervision and Performance Appraisal Application - To all Staff
      8.2 - 018  Medical Examination Application - To all Staff
      8.2 - 020  Back-Up Intake Application - To all Staff
      8.2 - 022  Employment Equity Application - To all Staff
      8.2 - 024  Training and Development Application - To All Staff
    3. Salary Administration
      8.3 - 000  
      8.3 - 002  Payment of Salary Application - To all Staff
      8.3 - 004  Overtime Application - To all Staff
      8.3 - 006  Payment for Attending Conferences Application - To all Staff
      8.3 - 008  After Hours Coverage Application - Limited to Specific Staff as Identified in the Policy
      8.3 - 010  Position Re-Classification Application - To all Staff
    4. Employee Benefits
      8.4 - 000  
      8.4 - 002  Group Benefits Application - Limited to Specific Staff as Identified in the Policy
      8.4 - 004  Employee Assistance Program
      8.4 - 004.005  Employee Assistance Program
      8.4 - 006  Sick Leave Application - Limited to Specific Staff as Identified in the Policy
      8.4 - 008  Long Term Disability Application - Limited to Specific Staff as Identified in the Policy
      8.4 - 010  Pension Application - Limited to Specific Staff as Identified in the Policy
      8.4 - 012  Workers’ Compensation Application - To all Staff
      8.4 - 014  Staff Assistance Program Application - To all Staff
      8.4 - 016  Staff Recognition Application - To all Staff
    5. Paid Holidays
      8.5 - 000  
      8.5 - 002  Paid Holidays Application - Limited to Specific Staff as Identified in the Policy
    6. Vacations
      8.6 - 000  
      8.6 - 002  Vacation Entitlement Application - Limited to Specific Staff as Identified in the Policy
    7. Health and Safety
      Leave of Absence
      8.7 - 000  
      8.7 - 002  Requesting a Leave Application - To all Staff
      8.7 - 004  Time Off in Lieu of Overtime Application - To all Staff
      8.7 - 006  Personal Leave Day Application - To all Staff
      8.7 - 008  Vacation Application - To all Staff
      8.7 - 008.005  Outstanding Recordings Before Leaving on Vacation Application - To all Staff
      8.7 - 010  Bereavement Application - To all Staff
      8.7 - 012  Union Business Application - Limited to Specific Staff as Identified in the Policy
      8.7 - 014  Court Appearances Application - For All Staff
      8.7 - 016  Childbirth or Adoption Application - For All Staff
      8.7 - 018  Education Leave Application - For All Staff
      8.7 - 020  Leaves with Pay Application - For All Staff
      8.7 - 022  Acts of Nature Application - For All Staff
      8.7 - 024  Four Years Over Five Application - For All Staff
      8.7 - 026  Returning to Work Application - For All Staff
      8.7 - 028  Unapproved Leave Application - For All Staff
      8.7 - 030  Medical Leaves Application - For All Staff
      8.7 - 032  Effect on Vacation Credits Application - For All Staff
      8.7 - 034  Effect on Seniority Application - For All Staff
      8.7 - 036  Attending Conferences or Meetings Application - For All Staff
    8. Corrective Discipline
      Leave of Absence
      8.8 - 000  
      8.8 - 002  Corrective Discipline - General Policy Application - To all Staff
      8.8 - 004  Verbal Reprimand Application - To all Staff
      8.8 - 006  Letter of Warning Application - To all Staff
      8.8 - 006.005  Sample of Letter of Warning Application - To all Staff
      8.8 - 008  Letter of Suspension Application - Limited to Specific Staff as Identified in the Policy
      8.8 - 008.005  Sample Letter of Suspension Application - Limited to Specific Staff as Identified in the Policy
      8.8 - 008.010  Sample Letter of Suspension Application - Limited to Specific Staff as Identified in the Policy
      8.8 - 010  Discharge Application - All Staff
      8.8 - 010.005  Sample of Letter of Discharge Application - All Staff
      8.8 - 012  Appeal Application - All Staff
    9. Termination
      Corrective Discipline
      8.9 - 000  
      8.9 - 002  Voluntary Resignation Application - Limited to Specific Staff as Identified in the Policy
      8.9 - 004  Termination for Cause Application - For All Staff
      8.9 - 006  Termination Date Application - For All Staff
      8.9 - 008  Exit Interview/References Application - For All Staff
      8.9 - 010  Vacation Pay Application - For All Staff
      8.9 - 012  Layoff Application - For All Staff
      8.9 - 014  Long Term Disability - Workplace Safety and Insurance Board Absence Application - For All Staff
      8.9 - 016  Contract Staff Application - For All Staff
      8.9 - 018  Retirement Application - For All Staff
    10. Termination
    11. Harassment and Discrimination
      8.11 - 000  
      8.11 - 002  Harassment and Discrimination Application - Limited to Specific Staff as Identified in the Policy
  9. Volunteers
    1. The Volunteer Service Programs
      The Volunteer Service Program
      9.1 - 000  
      9.1 - 002  Volunteer Service Program
      9.1 - 002.005  Volunteer Services Program
      9.1 - 004  Volunteer Driver Program
      9.1 - 004.005  Volunteer Driver Program
      9.1 - 006  Summer Camps Program
      9.1 - 006.005  Summer Camps Program
      9.1 - 008  Christmas Bureau
      9.1 - 008.005  Christmas Bureau
      9.1 - 010  Parent Support Program
      9.1 - 010.005  Parent Support Program
      9.1 - 012  Friend to a Child Program
      9.1 - 012.005  Supervised Access Program
      9.1 - 012.005  Friend to a Child Program
      9.1 - 014  Office Support Program
      9.1 - 014.005  Office Support Program
    2. The Volunteer Service Records
      9.2 - 000  
      9.2 - 000  General Policy
      9.2 - 002  Volunteer Service Record
      9.2 - 002.005  Volunteer Service Record
      9.2 - 004  Volunteer Program Statistical Data
      9.2 - 004.005  Volunteer Program Statistical Data
      9.2 - 006  Disclosure of Volunteer Service Records
      9.2 - 006.005  Disclosure of Volunteer Service Records
    3. Program Planning
      9.3 - 000  
      9.3 - 002  Volunteer Program Planning
      9.3 - 002.005  Volunteer Program Planning
    4. Organizational Structure
      9.4 - 000  
      9.4 - 002  Organizational Structure
      9.4 - 002.005  Family Support Program, Friend to a Child Program, Office Support Program
      9.4 - 004  Relationship within Society and Community
      9.4 - 004.005  Relationship within Society and Community
    5. Volunteer Recruitment
      9.5 - 000  
      9.5 - 002  Recruitment
      9.5 - 002.005  Recruitment
      9.5 - 004  Screening and Selection
      9.5 - 004.005  Screening and Selection
    6. Orientation and Training
      9.6 - 000  
      9.6 - 002  Orientation and Training
      9.6 - 002.005  Orientation and Training of Staff
      9.6 - 004  Core Training for Volunteers
      9.6 - 004.005  Core Training for Volunteers
      9.6 - 006  In-Service Training
      9.6 - 006.005  In-Service Training
    7. Managing the Service Provided by Volunteers
      9.7 - 000  
      9.7 - 002  Managing the Services Provided by Volunteers
      9.7 - 004  Nature of Volunteer Services
      9.7 - 004.005  Volunteer Service Contracts
    8. Recognition and Retention of Volunteers
      9.8 - 000  
      9.8 - 002  Recognition and Retention of Volunteers
      9.8 - 002.005  Recognition and Retention of Volunteers
    9. Termination of Services of Volunteers
      9.9 - 000  
      9.9 - 002  Termination of Services of Volunteers
      9.9 - 002.005  Termination of Services of Volunteers
  10. Information and Communication Systems
    1. Computers
      10.1 - 000  Communications
      10.1 - 002  Use and Maintenance of Computers
      10.1 - 002.005  Use of Computers and information systems
    2. Communications
      10.2 - 000  Communications
      10.2 - 002  Use of Cellular Telephones
      10.2 - 002.005  Use of Cellular Telephones
    3. Use of the Internet
      10.3 - 000  Use of the Internet
      10.3 - 000  Communications
      10.3 - 002  Use of the Internet
      10.3 - 002.005  Use of the Internet
      10.3 - 004  Use of Email
      10.3 - 004.005  Use Email
  11. Administration
    1. Panic Alarm System
      11.1 - 002  Panic Alarm System Application - For All Staff
      11.1 - 002.005  PANIC ALARM SYSTEM Application - For All Staff
  12. Health & Safety
    1. Health & Safety
      12.1 - 000  
      12.1 - 002  Application - For All Staff
      12.1 - 002.005  Application - For All Staff
      12.1 - 004  Health and Safety Committee, Application - To All Staff
      12.1 - 006  Work Related Incidents/Accidents Application - To All Staff
      12.1 - 008  Smoking Application - To All Staff
      12.1 - 010  Housekeeping Application - To All Staff
      12.1 - 012  Fire Safety Application - To All Staff
      12.1 - 014  Staff at Risk Application - To All Staff
      12.1 - 016  Violence Free Workplace Policy Application - To All Staff
      12.1 - 016.005  Violence Free Workplace Policy Application - For All Staff
      12.1 - 018  Workplace Wellness Policy Application - For All Staff
      12.1 - 018.005  Workplace Wellness Policy Application - For All Staff
      12.1 - 020  Fragrance Policy Application - For All Staff
    2. Harassment and Discrimination
      12.2 - 000  
      12.2 - 002  Harassment and Discrimination Application - Limited to Specific Staff as Identified in the Policy
      12.2 - 004  Diversity and Anti-Oppression Application - For All Staff
    3. Health Procedures
      12.3 - 000  
      12.3 - 002  HEALTH PROCEDURES Treatment of Lice and other Infectious Diseases Application - For All Staff
      12.3 - 002.005  HEALTH PROCEDURES Treatment of Lice and other Infectious Diseases Application - For All Staff
  13. Quality
    1. Overall Quality Policy
      13.1 - 000  
      13.1 - 002  Overall Quality Policy